What counts as a conversion?
Every deterministic conversion — PDF/Word/Markdown/HTML/CSV/JSON/Excel round-trips — is free and unlimited on every plan, because it runs entirely on your device and costs us nothing. Only AI-assisted conversions (layout-aware structuring and summarising) meter against your plan, because they relay cloaked surrogates through the gateway.
Why is there a charge at all if it runs on my device?
The deterministic conversions are genuinely free forever. The paid tiers cover AI-assisted conversions: those call a language model through the CloakAPI gateway, and we bill a small markup on the model's usage — never a free relay, never a hidden upsell.
Do you ever see my files?
No. Deterministic conversions never leave the browser. AI-assisted conversions egress only surrogate placeholders — the real names, numbers and IDs, and the map that restores them, stay on your device. A receipt on every job shows exactly what happened.
Can I cancel anytime?
Yes. Plans are month-to-month (annual saves two months). Manage or cancel from your CloakAPI account at any time; deterministic conversions keep working regardless.