What counts as a conversion?
Every deterministic conversion — PDF/Word/Markdown/HTML/CSV/JSON/Excel round-trips — is free and unlimited on every plan, because it runs entirely on your device and costs us nothing. Only AI-assisted conversions (layout-aware structuring and summarising) meter against your plan, because they relay cloaked surrogates through the gateway.
Why is there a charge at all if it runs on my device?
The deterministic conversions are genuinely free forever. The paid tiers cover AI-assisted conversions: those call a language model through the CloakAPI gateway, and we bill a small markup on the model's usage — never a free relay, never a hidden upsell.
Do you ever see my files?
Deterministic conversions never leave the browser — we cannot see them at all. An AI-assisted conversion relays a cloaked copy of the document text: every value the engine detects (emails, phones, dates of birth, cards, IBANs, passports, national and company IDs, IP addresses, postcodes, places and person names — including uncommon and non-Latin-script names the on-device model finds) is replaced by a surrogate first, and those real values — plus the map that restores them — stay on your device. Text the engine does not flag is relayed as written, so read the receipt: it shows exactly what happened. If the name model cannot load, nothing is sent. See /privacy for what detection covers and what it misses.
Can I cancel anytime?
Yes. Plans are month-to-month (annual saves two months). Manage or cancel from your CloakAPI account at any time; deterministic conversions keep working regardless.